Posted on November 15, 2018
Customer Service Jobs
Individuals who enjoy interacting with a variety of people on a daily basis should consider pursuing a career in customer service. Customer service jobs are challenging and fast-paced, but they provide stable careers for many dedicated workers. It takes a certain type of person to think on his or her feet and solve problems while simultaneously keeping customers calm and happy. However, for the right person, customer service can be an excellent career choice that offers job stability, lucrative wages, and flexibility.
Customer service is a job field always growing and always in demand. As long as Americans have a product to buy or a service to enlist, there will always be a need for problem-solving customer service reps within the industry. The U.S. Bureau of Labor estimates that the job will continue to grow roughly 12.6% over the next seven years with nearly 298,700 new jobs opening. If you’re a people person and you love to find and fix problems, customer service offers a promising outlook for job stability.
There are a lot of different types of customer service jobs, from call-center positions to fast-paced utility service reps and everything in between. The average customer service worker makes about $30,000 per year. Higher earners, usually service reps who work in the oil and gas distribution industry, can make upwards of $50,000 per year. Does customer service sound like a good career for you? Contact Symphony Placements today to apply for open positions in our database.
Many customer service jobs are flexible either in location or hours, and sometimes both. Large call centers usually have several shifts so the employee can choose which fits their schedule best. Other companies, especially tech-oriented organizations, have customer service reps who telecommute. Telecommuting is a great option for people with unconventional schedules, or those who don’t want to or can’t have a long commute.
What Does a Customer Service Job Entail?
To be a good customer service rep, you need to have good listening skills and the ability to stay calm in challenging situations. There will be days where you have a customer you just can’t please, and you must go above and beyond to help someone or accept a loss when necessary.
If you think you have the people skills and problem-solving ability to be a customer service representative, contact Symphony Placements today to jump-start your career.